Questions, answered.
Plain answers about rooms, plans, privacy and getting help. Can't find yours? Email hello@kjn.app.
Getting started
What is KJN?
KJN is a place for your people: live rooms for video and chat, a room Wall for posts that stay with the room, and a personal Journal for your own reflections.
Do I need to download an app?
No. KJN runs in your web browser. Allow your camera and microphone when your browser asks. You can also add KJN to your home screen.
Do I need an account to join a room?
No. You can join a public room or follow an invitation with just a display name. A free account adds the Journal and posting on the Wall in The Lobby.
Can I share my screen?
Yes. In a room, choose Share screen to show your screen to the people there. Screen sharing works in desktop browsers that support it; most phone browsers do not.
Plans and pricing
Is KJN free?
Yes. A free account lets you join public and invited rooms on video, read the Wall, post on the Wall in The Lobby, and keep a personal Journal. Free sessions last up to 20 minutes, with up to 40 minutes a day.
What does Pro add?
Pro adds posting on the Wall in every room and creating your own rooms. Paid checkout is not open yet; Pricing shows the plans and when they become available.
Can I get a refund?
See the Refund & Cancellation Policy for how cancellation and refunds work once you subscribe.
Privacy and what gets saved
What gets saved in KJN?
In a room with history enabled, every typed chat message is saved and is readable by the node that hosts the room. Ephemeral chat clears when everyone leaves.
The Wall has separate retention rules; a Wall post is not a promise of permanent storage. See the Privacy policy for more about stored content.
Are video calls recorded?
No. KJN does not automatically record a room's audio or video. If you choose Record voice, your microphone is recorded into a draft that you can choose to publish on the Wall.
Can I keep a room private?
Yes. Invited rooms are joined by link or code instead of from the public list. Private access does not guarantee absolute confidentiality; see the Privacy policy for what is stored.
Can I download or delete my data?
Yes. Signed-in members can download their data as a JSON file and can permanently delete their account from Account settings.
Deleting your account keeps your public Wall posts and the messages you sent; see the Privacy policy.
Safety and help
Who can post on the Wall?
Anyone signed in can post on the Wall in The Lobby; other rooms need Pro. Wall posts publish immediately, and members are responsible for what they post. The Community guidelines apply to every room.
How do I report something?
Use the Report or block controls in the room, ask the host to remove inappropriate media, or email hello@kjn.app with the room and time. For intimate images shared without consent, use Report intimate images.
How do I get help?
Email hello@kjn.app. For accessibility problems, the Accessibility statement explains how to reach a person who will act on it.